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IV.
The One-Stop Delivery System
IV. A. Discuss the process used to establish
or identify your One Stop operator for your One-Stop system.
IV.
A. 1. Identify the One-Stop Operator for your One Stop system.
Indicate whether the operator was designated or certified a)
through a competitive process or b) in accordance with an agreement
reached between the local board and a consortium of entities
that, at a minimum, includes three or more of the required One
Stop partners identified in WIA Section 121(b)(1).
The Pima County LWIB has designated the Workforce Division of
Pima County Community Services as the One-Stop Operator. This
designation is based on the Operator's existence prior to the
enactment of WIA and is consistent with Section 121(e) of the
WIA. Pima County was a first year implementation site under
the State's One Stop grant.
IV. A. 2. Describe the Appeals Process to be used by entities
who were not selected as the One Stop providers.
Entities not selected to be One Stop providers may appeal by
writing a letter to:
Chair
Workforce
Investment Board
32 N. Stone-16th Floor
Tucson, Az. 85716.
Within ten working days of the appeal, the Chair shall designate
an Appeals Committee. This Committee shall convene to review
the appeal within ten working days, and forward a recommendation
to the full Board within 60 days.
IV. B. Provide a brief description of your local One-Stop
System to be established or designated in your LWIA. Your One
Stop system must include at least one comprehensive physical
center that must provide the core services specified in WIA
Section 134(d)(2) and must provide access to other programs
and activities carried out by One Stop partners. The local system
may include additional centers, a network of affiliated one
Stop sites, and specialized centers that address specific needs.
The
Pima County One Stop system is composed of one comprehensive
center and five affiliated sites. The comprehensive center,
in which all WIA partners will be represented either through
co-location or electronically, is at 1525 N. Oracle. Additional
affiliated partner sites may come on line as Memorandums of
Understanding with partners are finalized.
The
comprehensive One-Stop
Center is at 825 E. Ft. Lowell. Under JTPA this Center has
representation from Job Service/Unemployment Service, Title
V, JTPA Titles II and III, JOBS, Veteran's Programs Tucson Urban
League, SER- Jobs for Progress, Center for Training and Development,
Profiling Services, Tucson Youth Development, the Western Apprenticeship
Coordinator's Association, and Pima County. Three School-to-Work
projects are also operated out of the Center as well as Construction
Works! (modeled on Youthbuild), Non-Traditional Jobs for Women,
employability skills for JOBS participants, and Pledge-A-Job.
At this and other centers, clients have free access to core
services including a phone bank, a resource library, job lead
books, a copier, fax machines and personal computers, including
internet access. These Core Services, as well as Intensive and
training services are discussed in more detail in Section V:
Adult and Dislocated Worker Employment
and Training Programs. Staff and/or electronic or other
access from all core partners will be available at the central
One Stop. Staff from partners may be available to other centers.
Under JTPA, the Regional
Reemployment Center (RRC) targets dislocated workers and
includes staff from Job Service, Unemployment Insurance, Tucson
Urban League, SER-Jobs for Progress, Pima Community College,
as well as Pima County.
The
Jackson Employment Center for the Homeless, the second component
in the PIC One-Stop System, started operations in 1987. Modeled
after RRC, its employees come from Traveler's Aid, and Pima
County as well as from Open Inn and Salvation Army in the CASA
program. Resources include a library, phone bank, fax, and copier
access, and computers for client use.
The
Kino Teen Center is a newly constructed facility on Tucson's
Southside that is designed specifically as a One-Stop for teenagers.
It is set in a large park that has baseball fields and a picnic
area, and is 200 yards from the new Veteran's Memorial Center,
which has a swimming pool, gym, weight room and classrooms.
Half of the Kino Teen Center is operated by the Health Department,
while the other half is operated by Community Services. In the
Community Services portion there is resource library, phone
room, and computer lab for youth who are looking for work or
more information on educational and training opportunities.
The Kino Center houses Pledge A Job, which solicits private
sector jobs on behalf of young people and matches the youth
with a job.
The
Welfare-to-Work Program is in the newest One-Stop Center,
located in the Community Food Bank. It also has a resource library,
phone room, and computer room. Workshops for the JOBS program
are housed here, as well as the new Welfare-to-Work Program
and the locally funded Adult Work Experience Program.
Under the Targeted Outreach Project for Employment and Training
(TOPET), we take intake staff from several different programs
to a community center or other space. Our target areas are in
both rural and urban areas of higher unemployment and poverty.
The One-Stop system also includes several Community Based Organizations
that began under the Manpower Development and Training Act and
have evolved to serve significant portions of the community.
These CBOs are SER-Jobs for Progress, Tucson Urban League, and
Tucson Youth Development. They have traditionally operated comprehensive
workforce programs targeted at hard to serve populations. The
One-Stop system also includes training providers such as the
Center for Training and Development, Pima Community College,
many proprietary schools, apprenticeship programs, and agencies
such as Chicanos Por La Causa and the Tucson Indian Center.
The system also includes DES programs such as Job Service, JOBS,
and Rehabilitation Services.
WIA One Stop Partners
WIA requires certain entities to be involved in the One Stop
system. Table of mandated
partners and the respective local organizations. MOUs are
currently being negotiated with each partner.
The
WIB's One Stop Vision
During the next five years, the WIB intends to "charter" the
One Stop System by seeking outside funds to build a permanent
home for the One Stop, working with partners to develop a cost
benefit analysis for participation, and encouraging additional
co-location and sharing of resources.
IV.
C. Provide a description of how the LWIB will ensure the Continuous
Improvement of Eligible Providers of Services through the system
and ensure that such providers meet the employment needs of
local employers and participants.
The
basic follow up system established under JTPA will be continued
under WIA. This basic system includes contact with the participant
90 days after they have left the program (whether or not they
obtained a job). The contact time will be expanded to include
six months under WIA. Under JTPA, Pima County asked participants
to comment on services. This information was then fed back to
One-Stop operators, community based providers, and training
institutions. Under the One-Stop system, we have established
a basic system for identifying and counting core service users.
Since the number of core service users is very large, we will
set up a random sampling process to obtain feedback on services.
Additional surveys will be sent to employers to obtain feedback
on services.
IV. C. 1 Memorandum of Understanding
The
WIB has established a subcommittee of the Planning Committee
that is charged with negotiating and overseeing Memorandums
of Understanding with both mandated partners and other partners
invited by the WIB to participate in the One Stop System. MOUs
follow a format prepared by the State of Arizona to be used
by all local areas. Please see Attachment C for MOUs.
IV. C. 2. Describe the Process the LWIB will implement to
document negotiations with One Stop partners who have failed
to execute an MOU.
The
description should include the process that the LWIB will use
to inform the Governor's Council on Workforce Development Policy
and the Governor when negotiations with a One Stop partner have
failed. Failure of MOU Negotiations with a partner shall be
reported and recorded in the Workforce Investment Board's minutes.
At that time, the Board will: take formal action to suspend
the partner's voting privileges on the Board (and Youth Council,
if applicable); remove the member from committees of the Board;
and write a letter to the State's designated agency and, if
applicable, the state agency administering the partner's program
describing the impasse, steps taken to date, and requesting
a hearing. Within 30 days, the Board will report the MOU negotiation
failure to the State's Workforce Development Council and the
Governor. If the partner fails to execute the MOU after all
steps are taken then the partner will be removed from the Board.
IV.
D. Provide the Criteria which will be used by the LWIB, with
the agreement of the chief elected official, to terminate the
eligibility of a One-Stop Operator for cause.
When considering termination of a One Stop operator, the LWIB
will consider the following criteria:
-
Failure to provide core services
- Failure
to provide access to intensive and training services
- Failure
to follow policies established by the LWIB.
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